This year’s Flu Clinics will be different due to Covid-19.  We will have Flu Days at Barrack Lane which will be by appointment only. You will not be able to just turn up as in previous years.
You will be asked to queue outside and will not be allowed into the building until your appointment time.  Only patients with an appointment will be allowed in the building (unless you need assistance).  We will be operating a one way system so you will come in the front door and then exit out the back.
Please remember to wear a face covering when you attend the appointment.                                                      


Please be aware that if you are coming into the surgery you MUST wear a face covering. This is for your own protection and that of our staff.  You will be offered hand sanitiser on entry into the building. Please remember to wash your hands when you get home.      

Thank you.                                                                                                          

Named GP

All patients registered at Barrack Lane Medical Centre hold a practice wide registration. This means you can elect to be seen at either Barrack Lane or Stoke Park site. Every patient is allocated a named GP, but this does not prevent you from seeing the clinician of your choice if they have availability. If you would like more details please contact us or ask at reception.

When you need to be seen  

We will offer you a same day appointment with a member of our On the Day Team. Appointments can be arranged by calling the surgery direct or can be booked on line. Our On the Day team are supported by a designated Duty Doctor who is available for urgent problems.

To save a time consuming trip to the surgery...

Our clinicians are available each day for telephone consultations and to provide advice.

When you need a follow-up appointment or are asked to come back...

Our reception staff will organise a telephone assessment for you, with a clinician of your choice, who will call you back to discuss your needs and arrange a face to face appointment if you agree that one is needed. 

Keep or Cancel

Patients who do not attend for their appointments cost the National Health Service many millions of pounds each year.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Out of Hours

For urgent advice after the surgery has closed, during the night and at weekends dial 111 for the Out of Hours Service for Suffolk. Calls to this service are free of charge from both landlines and mobiles. 

Test Results

Specimens need to be dropped in at the reception desk by 12 noon so that we can send the samples off to the laboratories.  Please ring for results after 2.30pm when the surgery is less busy.


Practice Management

Penny AshbeePenny Ashbee

Practice Manager Having been with the Practice for more than 30 years I have seen many changes. My role throughout the years has been very varied but has always been exciting and challenging! I have come to know many patients personally over the years, watching some of them grow up and go on to have families of their own. The Practice team strive to provide a high standard of service. As the Practice Manager I oversee the day to day running of the practice which includes liaising with the Clinical Commissioning Group[CCG], health care professionals including our own doctors and nurses, administrative staff and of course dealing with all aspects of patient care. I also have a strategic planning role together with the partners.


The Practice Secretarial and Administration Team Provide support to the doctors and manage referrals and requests made under the Freedom of Information Act.

Responsibilities include the vital job of making sure accurate data is recorded on your electronic clinical record and booking your appointments to the hospital via the electronic e-referral system.


Freedom of Information requests should be made to:


Practice Secretary

Barrack Lane Medical Centre

1 Barrack Lane

Ipswich IP1 3NQ

Tel: 01473 252827


Care Navigators

Our Care Navigators are the lynch-pins of our team. They have the tremendously difficult job of making sure you see, speak to, or contact the member of the practice team you need to.

As we actually offer nearly a 1000 appoinments per week they have to be incredibly efficient especially as they also have to help you with prescriptions and test results.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website