Please be aware that if you are coming into the surgery you MUST wear a face covering. This is for your own protection and that of our staff. You will be offered hand sanitiser on entry into the building. Please remember to wash your hands when you get home.
All patients registered at Barrack Lane Medical Centre hold a practice wide registration. This means you can elect to be seen at either Barrack Lane or Stoke Park site. Every patient is allocated a named GP, but this does not prevent you from seeing the clinician of your choice if they have availability. If you would like more details please contact us or ask at reception.
When you need to be seen
We will offer you a same day appointment with a member of our On the Day Team. Appointments can be arranged by calling the surgery direct or can be booked on line. Our On the Day team are supported by a designated Duty Doctor who is available for urgent problems.
To save a time consuming trip to the surgery...
Our clinicians are available each day for telephone consultations and to provide advice.
When you need a follow-up appointment or are asked to come back...
Our reception staff will organise a telephone assessment for you, with a clinician of your choice, who will call you back to discuss your needs and arrange a face to face appointment if you agree that one is needed.
Keep or Cancel
Patients who do not attend for their appointments cost the National Health Service many millions of pounds each year.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
Out of Hours
For urgent advice after the surgery has closed, during the night and at weekends dial 111 for the Out of Hours Service for Suffolk. Calls to this service are free of charge from both landlines and mobiles.
Specimens need to be dropped in at the reception desk by 12 noon so that we can send the samples off to the laboratories. Please ring for results after 2.30pm when the surgery is less busy.