Noticeboard

COVID-19 VACCINE

If you are 18 or over and you have still not had your vaccine, you can have this done at Ivry Street Medical Practice. Please call 01473 254718 to make an appointment.

FLU VACCINATIONS

If you are aged 50 and over or fall in the at risk group for a flu vaccination, we will be holding an "Open Flu Clinic" at Barrack Lane Medical Centre on Saturday 23 October between 8am to 4pm. There is no need to book an appointment, but we ask where possible to please attend on your own and remember to wear a face covering.

Named GP

All patients registered at Barrack Lane Medical Centre hold a practice wide registration. This means you can elect to be seen at either Barrack Lane or Stoke Park site. Every patient is allocated a named GP, but this does not prevent you from seeing the clinician of your choice if they have availability. If you would like more details please contact us or ask at reception.

Keep or Cancel

Patients who do not attend for their appointments cost the National Health Service many millions of pounds each year.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Out of Hours

For urgent advice after the surgery has closed, during the night and at weekends dial 111 for the Out of Hours Service for Suffolk. Calls to this service are free of charge from both landlines and mobiles.

Test Results

Specimens need to be dropped in at the reception desk by 12 noon so that we can send the samples off to the laboratories. Please ring for results after 2.30pm when the surgery is less busy.

COMPLAINTS

Complaints & Suggestions

If you have any comments or suggestions about the service we provide, please let us know. We value your comments and all the staff will do their best to deal with any concerns.

The surgery offers a complaints procedure as part of the NHS system for dealing with complaints about the service we provide. Complaints can be made in writing, addressed to the Practice Manager, who will acknowledge your complaint and work with you to ensure that your issues are addressed as swiftly as possible. Any member of the team, including the practice manager, would be happy to discuss any issues or concerns in person or on the telephone.

Dr Ehsan Ahamdi is the practice complaints lead.

If after discussion you are still dissatisfied, you have the right to address your complaint to NHS England.

A copy of the Surgery Complaints Leaflet is available at reception.