Barrack Lane Medical Centre
Online Services for Patients
Patients can book and cancel appointments, order repeat prescriptions and view details about their medications, allergies and adverse reactions on line. From April 2016 NHS England requires us to extend this service to enable patients to view detailed coded information held in their medical records on line.
In preparation for applying for Online Access there are some important things to consider. Please read the attached information leaflet Online Services Records Access Patient Information Leaflet “It’s Your Choice” Information is also available at NHS UK using this link.
If you wish to register please come to reception to collect the registration form or download it here. If you already have access to appointments and prescriptions online you will still need to complete the form and provide the necessary ID to access your records online.
Bring the completed form to the surgery with one form of photo ID and a second form of ID showing your current address (document must not be more than 3 months old) from the list below:
One forms of VALID photo ID from the following list:
- Photograph UK driving licence
- Student Card
- Disabled badge
- NHS Card
One form of VALID confirmation of address (not more than 3 months old)
- Bank Statement
- Credit card statement
- Building Society statement
- Mortgage statement
If you are unable to provide the required ID please contact the surgery to discus.
This service can be provided for parents/guardians of children under the age of 14 and parent/guardian will be required to complete the Proxy Access Consent Form. This service is only available for children up to the age of 14 when access will automatically be restricted by the IT system.
Access to this service can be provided to relatives or carers of our patients with the informed consent of that patient and if it is in their best interest. If you wish to apply for Proxy Access to a patients records please contact reception to discuss the process.
Full online access to patient records
The current contractual requirement of GP practices is to provide detailed coded online access for patients. The 2020/2021 GP contract does add in a requirement to provide full online access to patients on the condition that appropriate redaction software is available. Unfortunately, due to the pandemic, national work on the redaction software has been pushed back and so there is no appropriate redaction software available.
Our Data Protection Officer has been working in the background to raise concerns over a conflict between adhering to data protection legislation and complying with full online access requests. This is because full online access is a type of subject access request. There is a legal obligation on GP Practices to ensure that the exemptions set out in law are adhered to. For example, third party, serious harm, and child abuse exemptions. Determining whether an exemption applies requires specialist knowledge and training, currently, when a request is submitted, dedicated staff have time to go through the record to confirm whether an exemption applies, this can include requiring input from DPO, and third-party health or social care organisations involved in patient care.
Due to the current pandemic, the practice does not have the resources to provide this specialist training to all staff and support them to be able to navigate complex exemptions for every patient upload in a timely manner. Therefore, in line with guidance from our DPO we are pausing full online records access.
The practice is happy to provide you with a copy of your records through the usual request route when you need them, and we can provide you with detailed coded access should you not already have this.
More Information is also available at NHS UK