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Noticeboard

FLU CLINICS                                                                                                                                                           If you are entitled to a flu vaccination please make a note of our open flu clinics below. (There is no need to make an appointment)   

Barrack Lane    

Thursday 16 November: 8.30am - 6.00pm

Stoke Park

Thursday 19 October:- 8.30am - 5.30pm                          

Named GP

All patients registered at Barrack Lane Medical Centre hold a practice wide registration. This means you can elect to be seen at either Barrack Lane or Stoke Park site. Every patient is allocated a named GP, but this does not prevent you from seeing the clinician of your choice if they have availability. If you would like more details please contact us or ask at reception.

When you need to be seen...   

We will offer you a same day appointment with a member of our On the Day Team. Appointments can be arranged by calling the surgery direct or can be booked on line. Our On the Day team are supported by a designated Duty Doctor who is available for urgent problems.

To save a time consuming trip to the surgery...

Our clinicians are available each day for telephone consultations and to provide advice.

When you need a follow-up appointment or are asked to come back...

Our reception staff will organise a telephone assessment for you, with a clinician of your choice, who will call you back to discuss your needs and arrange a face to face appointment if you agree that one is needed. 

Keep or Cancel

Patients who do not attend for their appointments cost the National Health Service many millions of pounds each year.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

You can also text us to cancel your appointment on:

07757 006431  Barrack Lane 

07757 006363 Stoke Park

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Out of Hours

For urgent advice after the surgery has closed, during the night and at weekends dial 111 for the Out of Hours Service for Suffolk. Calls to this service are free of charge from both landlines and mobiles. 

Test Results

Specimens need to be dropped in at the reception desk by 12 noon so that we can send the samples off to the laboratories.  Please ring for results after 2.30pm when the surgery is less busy.

 

Practice Management

Penny AshbeePenny Ashbee

Practice Manager Having been with the Practice for more than 30 years I have seen many changes. My role throughout the years has been very varied but has always been exciting and challenging! I have come to know many patients personally over the years, watching some of them grow up and go on to have families of their own. The Practice team strive to provide a high standard of service. As the Practice Manager I oversee the day to day running of the practice which includes liaising with the Clinical Commissioning Group[CCG], health care professionals including our own doctors and nurses, administrative staff and of course dealing with all aspects of patient care. I also have a strategic planning role together with the partners.

Lynn BurtLynn Burt
Administration Manager

Having moved to East Anglia, leaving behind a career in a corporate environment, I joined the Practice in 2005 and have taken the role of Administration Manager. I deputise for the Practice Manager whenever she is absent and find that many of the skills I acquired in my corporate working life now have a use in general practice.

My role involves communicating and interacting with patients, staff and the Primary Health Care Team [PHCT] and I get great satisfaction from resolving any problems that they may have. I also deal with any formal complaints that are made. It is a pleasure to work alongside such a committed, professional and caring practice team.

Administration

The Practice Secretarial and Administration Team Provide support to the doctors and manage referrals and requests made under the Freedom of Information Act. Responsbilities include the vital job of making sure accurate data is added to all your computerised clinical record and booking your appointments at the hospital via the computerised Choose and Book system.

Reception

Reception Team
Our Reception Staff are the lynch-pins of our team. They have the tremendously difficult job of making sure you see, speak to, or contact the member of the practice team you need to. As we actually offer nearly a 1000 appoinments per week they have to be incredibly efficient especially as they also have to help you with prescriptions and test results. They also scan the hundreds of letters we receive each week onto the computer.
 
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