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Noticeboard

FLU 

If you are entitled to a flu vaccination please make an appointment with reception.

Named GP

All patients registered at Barrack Lane Medical Centre hold a practice wide registration. This means you can elect to be seen at either Barrack Lane or Stoke Park site. Every patient is allocated a named GP, but this does not prevent you from seeing the clinician of your choice if they have availability. If you would like more details please contact us or ask at reception.

When you need to be seen...   

We will offer you a same day appointment with a member of our On the Day Team. Appointments can be arranged by calling the surgery direct or can be booked on line. Our On the Day team are supported by a designated Duty Doctor who is available for urgent problems.

To save a time consuming trip to the surgery...

Our clinicians are available each day for telephone consultations and to provide advice.

When you need a follow-up appointment or are asked to come back...

Our reception staff will organise a telephone assessment for you, with a clinician of your choice, who will call you back to discuss your needs and arrange a face to face appointment if you agree that one is needed. 

Keep or Cancel

Patients who do not attend for their appointments cost the National Health Service many millions of pounds each year.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

You can also text us to cancel your appointment on:

07757 006431  Barrack Lane 

07757 006363 Stoke Park

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Out of Hours

For urgent advice after the surgery has closed, during the night and at weekends dial 111 for the Out of Hours Service for Suffolk. Calls to this service are free of charge from both landlines and mobiles. 

Test Results

Specimens need to be dropped in at the reception desk by 12 noon so that we can send the samples off to the laboratories.  Please ring for results after 2.30pm when the surgery is less busy.

 

Appointments FAQ

Q "Can I just ring and book an appointment in adavance?"

Yes you can! - If you want to see a particular person or want continuity in your care, we will arrange for a doctor to telephone you to discuss your needs and organise your appointment or for any tests and investigations you may need before you are seen again.

Q "Can I speak to my doctor on the telephone if I have a problem/query/medication review that does not need a face to face appointment. appointments

We know from experience that many problems can be sorted out over the telephone. Book a telephone consultation and a doctor will telephone you to discuss your needs and save you a time-consuming trip to the surgery.

 

Q: Do I have to tell the receptionist the nature of my problem?
It helps us to place you with the right person and helps your doctor/nurse prepare for the consultation, but if you would rather not say, just say it’s personal and we will respect your right to privacy.

Q: How long is an appointment?                                                                                                                                     A standard face to face appointment is usually 10 minutes long. Please request a “double appointment” if you think your problems are likely to take longer to deal with.

Q:Do you lose many appointments each month by people forgetting to attend?
We still lose too many appointments each month because patients forget to tell us that they cannot attend.

Please remember to keep or cancel!!

Q: Can I have a chaperone?
You have the right to have somone present during your consultation. We are happy for you to bring someone with you, but can offer you a chaperone if you prefer. Please ask your doctor or at reception.

Q: What have you done about the government’s wish to improve access for busy people?
We now offer pre-bookable appointments with a general practitioner from 7am to 8am three days a week (Tuesday, Wednesday and Thursday).

 
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